How to Fix Firmware Upgrade Encountered an Issue on Samsung Galaxy S5

Have you encountered a message from your Samsung Galaxy S5 smart phone such as this “Firmware Upgrade Encountered an Issue”? Don’t get nervous right away or just better relax. If your phone displayed like this message, here is how to fix your Samsung Galaxy S5. This minor issue on phone happens when you tried to update through OTA and even on Kies software update, installing root and custom ROM. The “Firmware upgrade encountered an issue, Please select recovery mode in Kies & Try Again” message will only appears with the following reasons.

1.) If you ruined the system files,
2.) Either the files you installed is corrupted,
3.) Mismatched or due to the user’s intervention while modifying the phone.

This guide covers all Samsung Galaxy S5 variants, including international, AT&T SM-G900A Verizon SM-G900V, T-Mobile SM-G900T, Sprint SM-G900P and Canadian Galaxy S5 SM-G900W8.

Guide on How to Fix “Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again” while performing software update through Kies and OTA update.

Here goes the Samsung Galaxy S5 that shows the yellow triangle with exclamation mark pointing between the phone and the computer icons and the irritating error message that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again.

Samsung Galaxy S5 firmware upgrade encountered an issue

As you see on display that the Samsung Galaxy S5 shows the yellow triangle with exclamation mark pointing between the phone and the computer icons and the irritating error message that says “firmware upgrade encountered an issue”. Please select recovery mode in Kies and try again.

To fix such issue, you can occasionally easily do it with the aid of Samsung Kies 3.
Step1. All you need to do is to run the program of Kies 3 in your computer then connect your Samsung Galaxy S5.
Step2. Then select this option – Tools – Emergency Firmware Recovery or Firmware Upgrade and Initialization.
Step3. Just simply follow the on-screen instructions where you need to type the model and serial number of your Galaxy S5.

Here is a sad reality. There are times that this process cannot be achieved and won’t help you most often to recover the full functionality of your phone, and once more you get another error message such as like this one – “your phone is not supported for the firmware upgrade and initialization”. In this situation, what is your next option? The best option that might save your phone and time as well is to send back your phone to the nearest service centers, but before you make your mind up, try this solution below that might saved your time and extra expenses in doing that.

Fix Firmware upgrade encountered an issue while installing Root and custom ROM.

If your Samsung Galaxy S5 has ended into a firmware upgrade encountered an issue error,  this is not just a common issue when you’ve get this message while rooting and installing custom ROM.   This basically happens when your flashing failed and now you are  stuck on the dreadful “Firmware upgrade encountered an issue” screen. This means that your phone is already soft-bricked as it will not boot normally and the system files has been compromised. Now to fix this you will try to return back and fix the system file using the official firmware file just as the same method of what Kies 3 doing in Firmware Upgrade and Initialization. But this time you will do it manually when Kies 3 will not worked and cannot read your device anymore.

Below is the comprehensive guide that shows you the rest of the process to fix your Samsung Galaxy S5 when experiencing firmware upgrade encountered an issue and bring it back life.

Getting Started

Check and confirm your Samsung Galaxy S5 model number.
You may confirm it first your Samsung Galaxy S5 model number including from which network you are at.  Just look at the back of your Samsung Galaxy S5, behind the battery

Here are the Samsung Galaxy S5 models number according to countries and network operators.
Galaxy S 5 SM-G900H (Exynos)
Galaxy S 5 SM-G900F (Snapdragon)
Galaxy S 5 SM-G900A (AT&T)
Galaxy S 5 SM-G900P (Sprint)
Galaxy S 5 SM-G900V (Verizon)
Galaxy S 5 SM-G900W8 (Canada and The Americas)

 Do This first:

  • Fully Recharge the Phone. First thing first , fully recharge your Samsung Galaxy S5 battery before engaging into flashing process.
  • Prepare a Windows base OS computer or laptop, Odin flasher tool will not run on Mac and other OSX.
  • Use the supplied USB data cable, a bad USB data cable caused a flashing errors.  Believe me, I’ve faced it several times, if you get failed errors in Odin then you did not read this.
  • Remove the external  micro SD card if you have one, to avoid any failures and error during the flashing process. (Recommended for beginners, some rouge 3rd-party apps stored on SD card may also caused some problem)
  • Closed any other running programs in your computer, this include the Kies 3 which  basically blocks you from using Odin.

Download these tools:

Flasher tool for Samsung Galaxy S5 Odin3_v3.09 – Download
USB Driver – Install Kies 3 or  download a USB Driver. Just run the program to install it in your computer.

Select the Correct Firmware Package version

From these step it’s also been crucial if you just grab any firmware package without knowing which one is the correct version to choose. So that is why I want you to know the correct Android version first.  Now, let say  if you still remember that your version of Android 4.3 Jelly bean before you get the firmware upgrade encountered an issue then you may only restore your device to the official Android 4.3 firmware. Same as it goes if you also have previously on Android 4.4.2 KitKat, then you may also only restores back your phone to the official 4.4.2 KitKat.  If you already on 4.4.2, you cannot actually downgrade back to the old software updates like 4.3, mark my word don’t do it.

Download Samsung Galaxy S5 original firmware from here:

USA and Canada Galaxy S5 Stock  Firmware Packages
Look for international Galaxy S5’s SM-G900F, SM-G900H and other variants.

Once you downloaded the correct full stock firmware file for Samsung Galaxy S5  just unzip or extract the firmware file,  compressed files can be extracted using 7zip, winzip, winrar or any unzipping program you have in your computer.

Installing Samsung Galaxy S5 Stock Firmware

Step 1: Run and configure Odin3_v3.09

Hover your mouse to these three Odin check-boxes options, by default the ‘Auto Reboot’ and ‘F. Reset Time’ check-boxes are marked checks. Just ensure the “Re-Partition” remains no check marked.

Odin Repartition

Step 2: Boot your Samsung Galaxy S5 into Download Mode

Turn it off, then Press the Volume Down+Home+Power buttons at the same time, then let it go until a warning screen prompted you to choose to continue or cancel.  Press the ‘Volume Up button”  you will then see a download mode screen.

Here is what it looks like when a Samsung Galaxy S5 rebooted in Odin Download Mode.
samsung galaxy s5 download mode

Step 3:  Connect your Samsung Galaxy S5 to the computer via the USB data cable

Once you connect your Samsung Galaxy S5  with the USB cable you can see that Odin’s ID:COM triangular bar turned to blueish color and shows you the USB port number of your Samsung Galaxy S5 connection with the computer. The COM number will depend on which USB port assigned with your phones, it usually connects from 01 to 07. There is also a word that says “Added” in the log-cat box. If you ain’t see any response, try to recheck the USB cable and re-install the USB Driver.
Now hover your mouse to Odin’s button.Odin3_v3.09 configuration for Galaxy S5

Step 4:  Reload the Firmware Package in Odin

Click the Odin’s ‘AP button‘ then browse and select the firmware  file. Just make sure you already decompressed or unzipped it so you can browse it to the folder where you put it, it should it end with file description as “tar.md5″ or else the flasher program will not recognized it.

Like for example if you are about to fix the Samsung Galaxy S5 SM-G900F,  the stock firmware should look something like this, “G900FXXU1ANE2_G900FOXA1ANE2_HOME.tar.md5″
Firmware packages comes in different build version numbers and basically shows the device model number such “N900F” which means that this firmware file is for International Galaxy S5 SM-G900F.

Then wait a couple of seconds while it reads the MD5 checksum.

Step 5: Install Back the Original Firmware

Simply hit the “Start Button”  Once both AP and CSC files filled with the right files, simply click that Odin’s “START” button to begin flashing. Wait and watch the progress bar as it will show you the exact time how it completes the flashing and it takes a couple of minutes before the flashing finishes, you have a time to relax  for a while.

Step 6: Wait until the Restoration Process completes!

When original firmware installation successfully completed,  you’ll noticed that Odin displays a word “PASS”.  this only indicates that the flashing was successful and your Samsung Galaxy S5 has now being restored back to the official firmware, and your root was gone for good.

From here once you reboot your Samsung Galaxy S5 and you did not see that firmware upgrade encountered an issue error anymore then that’s a big relief.  If the problem still exists then there is nothing I can do to help you anymore but the Samsung support service personnel will surely fix it for you.

48 thoughts on “How to Fix Firmware Upgrade Encountered an Issue on Samsung Galaxy S5”

  1. give me a solution for samsung galaxy s duos please dude.. or tell me the changes according to my phone.. m facing the same problem..

    1. I also encounter that problem: 1) try to get the latest Kies 3 and install the USB driver. 2) check your USB cable and or try another one. 3) check usb port for possible corrosion.

  2. my galaxy s3 mini says the same thing(firmware upgrade encountered an issue)but the problem is that i done everything…i prepared odin and the needed files for the phone but when i plug it to the pc it just wont let the odin recognize it and it keeps turning off an on…i took it to a phone expert and he said your phone cannot boot and cannot go to download mode…so please help..i want a soloution

  3. I know this solution is not for a GNote i717 but my question basically is I can’t get my phone into download mode. Turn it on gives that dreaded triangle screen, attempt download mode hit volume up same screen, attempt recovery mode same triangle screen, insert a JIG still same triangle screen. So basically ain’t no way to enter download mode so no ODIN nor KIES is possible. What can I do?

  4. Hi, my galaxy tab3 lite are doig a bootloop in the screen: firmware upgrade encountered an issue. please select recovery mode in kies and try again, it keeps displaying the message and restarting.. am i screwed?

    1. Nope, Do try the full factory reset method. However, if bootloop continues, just look or the exact official stock firmware of your Galaxy Tab 3 Lite whatever it is either SM-T110 Wi-Fi, SM-T111 3G, SM-T111M Latin America. The guide above is exactly the same process flashing the full firmware.

  5. Fantastic, started panicking when it said failed the first time i did it, then tried again and booooom! my S5 is working again. Im never using Kies again, that software must be the worst ever designed and if it wasnt for your guide would have had to be sent back to samsung to repair, all to install the latest update on my phone from Kit Kat 4.4.2 to Lollipop 5.0. I had never heard of Odin before but will be using that from now on, thanks again.

  6. I have a samsung s5 sprint amazon buy it and I came to take you to unlock locked rootearon but it did not grab me the upgrade from 5.0 lollipop doing everything the tutorial tells you to recover Firmware unlocking thanks s5 be lost and tardes..espero good prompt response …

  7. I got s4-i9500 and i bricked it while trying to root on lollipop(trying to flash auto root), odin is not recognising my device i think. Is it because of USB cable or something else?

  8. I also had the same problem in my grand duos because i forgot to switch on the usb debugging option. Please suggest can i now flash the original rom? Is it possible? How can i now switch on the usb debugging on?

  9. i tried using odin 3 tool to reflash the new stock rom but it keeps saying fail. my system triped of mistakenly when i was upgrading last. thats why please what do i do?

  10. what rom i should use for wind mobile galaxy s5 sm-g900w8
    i do not know what was the original stock rom
    i have now lollipop 5.0 can i just go and dowload lollipop 5.1 and use the odin to install it
    thanks

    1. You can directly upgrade to Lollipop 5.1.1.
      Here are the officially released software update on Wind Galaxy S5 SM-G900W8.

      • 5.1.1 G900W8VLU1COI4
      • 5.0 G900W8VLU1BOC2
      • 5.0 G900W8VLU1BOC1
      • 5.0 G900W8VLU1BOB3
    1. It’s a memory partition error. It will sometimes appear if you tried to install either other region firmware or a factory unlocked firmware to a network locked firmware.

  11. What would I try if this doesnt work I have a SM-G900i…flashed a sock rom for an 900i ver 6.0.1 the flash worked but was a bit glitchy, also if I put the phone into standby mode Id get the BSOD, I thought ok back to original stock rom, also failed to fix issues.

    Could a rom flash kill a component or damage a component, as the more I try the more it seems to be a hardware issue where originally there wasnt one..
    any info would be good.

  12. What if the S5 is stuck in recovery mode & won’t enter download mode? This method doesn’t seem to apply, unless I’m missing something?

  13. Hi there, I have an SM-G900F (Vodafone) but don’t know the exact firmware version that was previously running. It might be Lollipop, but am not sure.
    Now what?
    Any hint is appreciated.

  14. I have a SM-900F which has the above problem. But I don’t know the latest good working version, because the person I do this for, has no clue. Plus I don’t know if I should take a Vodafone rom or an other. Btw, what does PHN stand for in the dutch rom names?
    Any help is greatly appreciated.

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